Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused/unwashed and in the same condition that you received it. It must also be in the original packaging.
Items that are exempt from being returned/refunded:
- Gift certificates
- Downloadable software products
- Books with obvious signs of use
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thewoodwhisperer.com
Clearance items are not refundable
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thewoodwhisperer.com
Shipping Returns
To return your product, you should mail your product to: 2135 Mette Road, Wentzville, MO 63385.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Need help?
Contact us at info@thewoodwhisperer.com for questions related to refunds and returns. Our phone number is 636-344-0252, you can leave a message or a text and we will get back to you
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